At Chirps & Whistle Pet Shop, Pet Boarding & Grooming Kennel Gurgaon, we take pride in delivering healthy purebred pets, premium pet products, and high-quality grooming and boarding services. To maintain strict health, safety, and hygiene standards for all animals under our care, we enforce a strict No Return and No Refund Policy.

By making a purchase, placing a deposit, or booking a service on our website (https://www.chirpsandwhistle.in) or directly at our farm location, you agree to the terms outlined below.

1. Strictly No Returns & No Refunds Policy

All transactions, bookings, and purchases made with Chirps & Whistle are final (This is in the best interest of the Pets).

• No Refunds: We do not offer cash refunds, store credits, or partial refunds under any circumstances once a payment or advance deposit is processed.
• No Returns or Exchanges: Due to health, biosecurity, and safety reasons, we cannot accept returns or exchanges on any live pets, consumable food products, or pet accessories once they leave our premises or are accepted via doorstep delivery.

2. Live Pets & Purebred Inventory

(Purebred Puppies, Luxury Persian Kittens, Small Pets & Exotic Birds)

• Health Verification: Every live pet (including Golden Retrievers, Labradors, Shih Tzus, Poodles, Persian Kittens, Rabbits, Guinea Pigs, Hamsters, and Birds) undergoes health inspections prior to handoff or delivery.
• Final Sale: Once a pet has been handed over to the buyer or delivered to the buyer’s premises across Delhi NCR, the sale is strictly final. We do not accept live animal returns, refunds, or exchanges under any circumstances.

3. Pet Supplies, Food & Accessories

(Timothy Hay, Pellets, Treats, Cages, Water Bottles, Hideouts)

• For health and safety reasons—and to avoid cross-contamination of pet pathogens—all sales of pet food, treats (dehydrated chicken necks, liver, feet), Timothy hay, rabbit grass, cages, and accessories are strictly non-returnable and non-refundable.
• Please ensure you verify product sizing, specifications, and food requirements prior to completing your order.

4. Service Bookings: Pet Boarding & Grooming

(Luxury Boarding, Grooming, and Petting Studio Visits)

• Advance Deposits & Payments: All payments and advance deposits for pet boarding reservations, professional grooming sessions, or petting studio visits at our Surya Estate Farm (Sector 109, Gurugram) are non-refundable.
• Cancellations & No-Shows: If you cancel your reservation or fail to bring your pet for scheduled boarding/grooming, booking fees will not be refunded or credited.

5. Doorstep Delivery & Inspection Policy

(Gurugram, Delhi, Noida, Faridabad, Ghaziabad)

• We offer safe, temperature-controlled doorstep delivery across Delhi NCR.
• Mandatory Inspection: Customers are required to inspect live pets, food products, cages, and accessories thoroughly at the exact time of delivery.
• Any damage or discrepancy regarding physical items must be brought to the delivery personnel’s attention immediately upon arrival. Once accepted, the transaction is considered complete and non-refundable.

6. Contact Us

If you have any pre-purchase questions regarding our policy, pet care, or service availability, please reach out to our team before placing your order:

• Business Name: Chirps & Whistle Pet Shop, Pet Boarding & Grooming Kennel Gurgaon
• Address: Surya Estate Farm, Sector 109, Gurugram, Haryana 122017 (Near Brisk Lumbini Apartments, Dwarka Expressway)
• Primary Phone: +91 8178257514
• Alternate Phone: +91 8130323245
• Email: chirpsandwhistle@gmail.com
• Website: https://www.chirpsandwhistle.in